Ecosystm's Digital Priorities in the New Normal

This research explores the impact of COVID-19 on organisations, and how they are pivoting their digital priorities to adapt to the New Normal. The research provides Tech Buyers with free access to consume market research including benchmarks against their peers in the industry and region around areas such as remote working and cybersecurity. As part of the contextual research process, you will be asked some simple questions and will be able to view the results in real-time.

“Each company will have to look at their business strategy and determine how they will best solution their Work Environment to get the maximum benefits. They need to consider - the best workspace solution for the company and employees; whether employees want the corporate leased space; if that space makes them more productive; and the response of the marketplace to this demand for leased space.” - Ecosystm Principal Advisor, Michael Zamora

“There has been a rapid shift in practices around working from home and flexibility. But it is time now for organisations to create a framework (policy, performance expectation and management) to manage these practices. Many companies do not really understand the implications of flexible working to their business.” - Ecosystm Principal Advisor, Ravi Bhogaraju

Many countries or economies are now moving to a hybrid working arrangement. This ISN’T about “going back to the way things were”. Hybrid working is really an important step on the road to the Digital Workplace – which enables access to the tools, data and processes that employees need to get their job done regardless of location or device. - Ecosystm Principal Advisor, Tim Sheedy

“I believe a new normal state will potentially be different for each individual, each company/entity and each condition. For example, while videoconferencing has enabled collaborative efforts, the importance of the accidental interaction at the break room, printer, etc. can’t be under-estimated. It is these unscheduled interactions that enable accidental collaboration which can led to great solutions. Thus, there will be many shades to the Future of Work - there will not be one absolute.” - Ecosystm Principal Advisor, Michael Zamora

The Future of Work is here now!
Ecosystm showcases some of the news highlights related to the Future of Work from August 2020 to show how organisations are evolving their People, Technological and Real Estate practices as they look ahead to the recovery phase.

A holistic approach to Future of Work – one that includes strategies for the People, the Technology, and the Work Environment, so that they can allow the Business to adapt, pivot and thrive.

“It is essential that each of these four components be understood and discussed; and organisations seek advice in detail with respect to the specific business strategy in order for the company to not only succeed, but thrive in the New Natural State of Equilibrium.” - Ecosystm Principal Advisor Michael Zamora

The need for change in business models, and the growing importance of symbiotic partnerships to enable changes.

“An obvious strategy to beat the crisis is to transform and seek out sustainable operating models. However, it may not be so simple since most businesses may not be able to change models as quickly as needed. This digital acceptance and absorption exaggerate the need for business models that capture holistic ecosystems and entire customer journeys.” - Ecosystm Principal Advisor, Dheeraj Chowdhry

“The reset has pushed EX and CX expectations closer to each other when it comes to designing experience with the company. The opportunity lies in taking a more holistic view of the company business - bringing HR, IT, Customer Success and Marketing teams together into agile tribes and guilds – to design a consistent CX by improving EX.”- Ecosystm Principal Advisor, Ravi Bhogaraju

Managing IT Costs in The New Normal

This report by Ecosystm Principal Advisor Alan Hesketh presents an approach to understanding and reducing the cost of IT or Digital operations. It will benefit tech buyers responsible for managing an organisation’s IT or Digital budget.

Navigating the Future of Work - Lessons for HR & Business Leaders

This report by Team Ecosystm focuses on how organisations should evolve their People and Work practices to strengthen their agility and market competitiveness. It offers guidance to business leaders and HR Teams on how to make holistic workplace shifts. The report leverages the findings of the Ecosystm Digital Priorities in the New Normal and the Ecosystm CX studies, that are live and ongoing on the Ecosystm platform.