In the Ecosystm Digital Priorities in the New Normal study, over 50% of Retail organisations rated cutting down on non-essential business expenses as their most significant response to COVID-19. This report presents an approach to understanding and reducing the cost of IT or Digital operations. It will benefit tech buyers responsible for managing an organisation’s IT or Digital budget.
Alan Hesketh
Principal Advisor, Ecosystm
Alan has proven experience in leading digital change as a CIO across multiple different industries, sectors and geographies. His focus on putting the customer at the centre of outcomes has been successful in implementing digital capabilities across both private and public sector organisations.
Through over 30 years leading IT and digital organisations, Alan has developed a deep understanding of relevant strategies and change management approaches. In Super Retail Group, an Australian specialist retailer, Alan delivered omnichannel retail capabilities that offer industry-leading customer experiences.
He has a record of dramatic performance improvements with internal IT and Digital teams, supported by strong supplier relationships, that achieve better business outcomes. Within New Zealand’s Ministry of Health, Alan led the implementation of cross-sector systems that improved collaboration within a highly devolved health system.
