Analyst Webinar: Preparing India’s BPO Sector for Today and the Future

The global BPO industry has been challenged with decreasing profit margins, increased security threats, and customers’ demand for operational transparency. When the pandemic hit the world, the “band-aid” approach to fix current challenges could no longer be sufficient. Some forward-looking BPO organisations have already started using this disruption as an opportunity to re-evaluate how they do business and drive better customer experience while making themselves resilient and future-proof.